FAQs

Santaquin City Utility Billing Frequently Asked Questions

Please note that these Questions and Answers are Specific to Billing Issues.  Service Questions and Answers can be Found under Services.

 

Q: My house is vacant, why am I still getting a bill?

A: Base rates are billed regardless of usage or occupancy. Having your garbage can removed is the only way to further reduce bills.  Contact the City at (801) 754-3211 and they can assist you with removal.

 

Q: What are the current base rates?

A: Rates change frequently.  Visit the Fee Schedule for the most current information.

 

Q: My meter lid hasn’t been moved in a long time; how is my usage being estimated?

A: Due to advancements in technology, meter readings are now transmitted electronically.  Reading devices simply need to be in the area to collect the readings

 

Q: If the 20th falls on a Saturday or Sunday, do I have until Monday to pay without being charged penalty?

A: Yes, Utility bills are due on the 20th of each month.  If the 20th falls on a Saturday, Sunday, or a City observed holdiay, payments will be accepted until 4:30 PM the next business day. Please note that payments can be made online 24/7.